Here are some commonly asked questions and answers to your queries. If you do not find an answer to what you are looking for then please contact us on our contact page.
1How long is a physiotherapy treatment session?
Each session will normally last 40 minutes. Sports massage sessions are up to 1 hour, and bike fitting sessions can last up to 80 minutes.
2How many treatment sessions will I need?
There is no fixed course of treatment. Your needs will be assessed and discussed with you at the initial assessment and a treatment plan will be offered.
3Will I receive treatment on my first appointment?
It is very important to draw out a detailed history and carry out a physical assessment at your first visit, in order to devise a treatment plan. Unless your condition is very complicated, there is usually time for treatment and advice during the first session.
4What do I need to wear?
Ideally the therapist needs to examine the affected area, so you should wear clothing that is both suitable and comfortable, that can be removed if necessary. Your modesty will be respected at all times.
5Do you treat patients of all ages?
Yes, patients of all ages are able to receive treatment. Anyone under the age of 16 must be accompanied by a parent or guardian for the duration of the treatment session.
6How can I pay for my treatment session?
We accept cash, cheques and all major credit/debit cards but not American Express.
7Do you need a referral from my GP?
No, if you are a private paying customer, you may call and book an appointment directly. However, some insurance companies will insist on a GP referral, but you should check the terms and conditions of your policy.
8Do I need to pay extra for certain treatments or products i.e. acupuncture or lumbar supports?
There is no extra charge for treatments such as acupuncture; the choice of treatment will be discussed between the therapist and patient but is included in the price of your session. However, if you require a product that may need ordering, there will be a charge depending on the cost of the product.
9What qualifications does Louis Jones have?
Louis Jones is chartered, and is registered with the Chartered Society of Physiotherapy (CSP), the Healthcare Professions Council (HCPC), the Organisation for Chartered Physiotherapists in Private Practice (OCPPP, also known as Physio First), and the Acupuncture Association of Private Physiotherapists (AACP).
10Do I need a referral if I have private health insurance?
Most private health insurance companies will require prior knowledge of you booking a physiotherapy session and will usually give you an authorisation number, and will set out agreed number of sessions.
11Do I pay for my treatment or does my insurance company?
If you were referred for physiotherapy by your insurance company then they will settle the costs directly with Louis Jones Physiotherapy. However, if you have a cash plan like Health Shield or Simply Health, then you will be responsible for settling the cost of your treatment on the day. Louis Jones Physiotherapy will provide you with an invoice for paid treatment, which you can then claim directly from your insurer.